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STANDARD TERMS AND CONDITIONS OF SALE


Terms & Conditions

Last Updated: August 30, 2026

Welcome to VENUS. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

These Terms & Conditions apply to all visitors, customers, and users of the VENUS website. By using our website, you confirm that you are legally capable of entering into an agreement.

VENUS reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Any changes will be effective once posted on this page.

2. Products & Product Information

We make every effort to ensure that product descriptions, images, colors, sizes, and prices are accurate.

However:

  • Actual product colors may vary slightly depending on your device or screen.

  • Product measurements may have minor variations.

  • Products may become unavailable without notice.

  • We reserve the right to correct errors in product information or pricing.

3. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. This does not necessarily mean that your order has been accepted. VENUS reserves the right to cancel or refuse any order for reasons including product availability, pricing errors, suspected fraudulent activity, or incorrect customer information.

4. Pricing & Payments

All prices displayed on our website are subject to change without prior notice.

Customers are responsible for providing accurate billing and payment information. Orders will only be processed after successful payment confirmation, where applicable.

If a pricing error occurs, VENUS reserves the right to cancel the affected order and issue a refund for any amount already paid.

5. Shipping & Delivery

We aim to process and dispatch orders within the estimated timeframe shown on the website.

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Unforeseen logistical delays

VENUS is not responsible for delays caused by courier services, incorrect addresses provided by customers, or circumstances beyond our reasonable control.

6. Returns & Exchanges

Returns and exchanges are subject to our Return & Refund Policy.

To be eligible for a return or exchange, products may need to be:

  • Unworn and unused

  • In their original condition

  • Free from stains, damage, or alterations

  • Returned with original tags and packaging, where applicable

Certain products may not be eligible for return or exchange for hygiene or other legitimate reasons.

Please review our Return & Refund Policy before placing an order.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support as soon as possible with your order details and photographs of the product and packaging.

We will review the issue and, where appropriate, provide a replacement, exchange, refund, or other suitable resolution.

8. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Provide false or misleading information.

  • Copy, reproduce, or distribute our content without permission.

  • Interfere with the operation or security of the website.

  • Use our website to engage in fraudulent activities.

9. Intellectual Property

All content on the VENUS website, including logos, brand names, product images, graphics, photographs, text, designs, and other materials, is owned by or licensed to VENUS unless otherwise stated.

You may not reproduce, modify, distribute, sell, or commercially use our content without prior written permission.

10. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend, modify, or discontinue parts of the website for maintenance, updates, security reasons, or other operational requirements.

11. Third-Party Services

Our website may use third-party services such as payment gateways, delivery partners, analytics providers, or other service providers.

Your use of such services may also be subject to the terms and policies of those third parties.

12. Limitation of Liability

To the extent permitted by applicable law, VENUS will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in India.

15. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, or our policies, please contact us through the customer support details provided on our website.

VENUS

Fashion for Everyone.